Order and shipping emails for your customers
Keep customers informed without writing an email
Order, enquiry and receipt emails to your customers, sent as your shop.
What it does
- Emails for order confirmed, sent with tracking, delivered and cancelled
- A short we got your message reply to contact form enquiries
- Receipts for counter and phone sales that carry a customer email, such as phone sales recorded through BiiConnect
- Send through Biizay, through a BiiMail mailbox, or through your own email server
- A sent log, so you can see what went out and anything that failed
How it works
- Turn it onOpen the Store emails app in Apps and switch it on.
- Choose the senderSend from Biizay with your shop name, from a BiiMail mailbox, or from your own server.
- Send a testSend yourself a test, then choose which emails go out.
Sent as your shop, from your own address.
When an order comes in, the confirmation goes out as the shop, from hello@saffronandclay.pk, and shows in the sent log.
When an order comes in, the confirmation goes out as the shop, from hello@saffronandclay.pk, and shows in the sent log.
Each email goes once
Every email is recorded before it is sent, so a customer never gets the same order update twice. If your chosen sender fails, the email is marked failed and you are told. Biizay never switches to another address behind your back.
A cancellation email says the order was cancelled. It never promises a refund.
Works with
- Order management for online and counter sales | BiizayEvery order from your website, counter and phone in one list you can work through quickly.
- Business email on your own domain with BiiMail | BiizayMailboxes on your own domain, with webmail and support for phone and desktop mail apps.
- Contact page with an enquiry form and inbox | BiizayA contact page with a working form, and an inbox for every message it brings.
- Point of sale (POS) for small shops | BiizayRing up products, bundles and services at the counter from the same stock your shop sells.
- Send quotations customers accept online | BiizayPriced quotes emailed with an accept link, then turned into orders in one step.
- Store emails app: sender, emails and sent log | BiizaySettings for your customer emails: sender, which emails, and a sent log.
- BiiMail app: mailboxes on your domain | BiizayEmail on your own domain, managed from Mailboxes.
- Online store for clothing and retail shops | BiizayOne stock, one portal for a clothing or retail shop selling online, on social media and at the counter.
Questions
Which address do customers see?
Your choice: Biizay's sending address with your shop name, a BiiMail mailbox, or your own server.
Where do customer replies go?
To the reply-to address you set, or your shop's contact email.
Can I switch off a particular email?
Yes. Each order email, the enquiry reply and counter receipts have their own switch.
Try it on your own store.
14-day Pro trial, no card. Everything is in the same account.