WhatsApp Business app: inbox and order updates
Answer WhatsApp customers from your portal
WhatsApp Business, by MetaLive
Your WhatsApp Business number in the portal: inbox, templates and opt-in order confirmations.
What it does
- One inbox for your WhatsApp Business number
- Approved templates once 24 hours have passed
- Order confirmations for customers who tick the box at checkout
- Chats linked to customers, orders and quotes
Turning it on
- In your Biizay portal, open Apps and choose WhatsApp Business.
- Turn it on. You can turn it off the same way at any time.
How it works
- Connect your numberUse Meta's sign-up window from the app.
- ReplyAnswer messages from the inbox, with photos from your library.
- Turn on confirmationsPick an approved template for order updates.
Meta must approve Biizay as a provider, and then limits how many new businesses connect each week, so WhatsApp Business is being switched on in steps. Until it is on for your shop, the app shows as not yet available.
Works with
- WhatsApp Business inbox and order updatesYour WhatsApp Business number in your portal: one inbox, replies, approved templates and opt-in order confirmations.
- Order management for online and counter salesEvery order from your website, counter and phone in one list you can work through quickly.
- Order and shipping emails for your customersOrder, enquiry and receipt emails to your customers, sent as your shop.
- Store emails app: sender, emails and sent logSettings for your customer emails: sender, which emails, and a sent log.
Questions
Does every customer get a WhatsApp confirmation?
No. Only customers who tick the WhatsApp box at checkout.
How long are chats kept?
You choose, from 1 to 36 months.
Try WhatsApp Business on your own store.
14-day Pro trial, no card. Everything is in the same account.