Selling services online: bookings, quotes and fixed prices
For businesses that sell time and skill: how to let customers book you without a phone call.
By the Biizay team. Published , 3 min read.
Selling a service online is different from selling a product. There is no stock to count, but there is a calendar to fill, and often you cannot give a price until you have seen the job. A website for a service business has to do three things well: explain what you do, make it easy to ask for you, and capture enough detail that you can reply with a real answer.
Pick the right pricing for each service
Not every service should be priced the same way. Matching the pricing to the work makes customers more willing to commit and protects you from jobs that run long.
Fixed price
Best when the job is the same every time: an AC service, a haircut, a standard installation. Customers like knowing the total before they book, and fixed prices are the easiest to buy online.
Hourly
Best when the work is similar in kind but varies in length: consulting, tutoring, labour by the hour. State the rate clearly and, where you can, give a typical range so the customer can estimate.
By quote
Best when you genuinely cannot price without seeing the job: renovation, bespoke work, repairs where the fault is unknown. Here the website's job is not to sell, it is to collect a good request so you can quote quickly.
On Biizay each service can be set to fixed, hourly or quote pricing on its own, so one business can offer all three. See how services work.
Make booking easy
Every step between a customer deciding they need you and you knowing about it loses some of them. A booking that asks for a preferred time up front saves a round of messages about when you are free.
- Let customers pick a preferred day and time when they book or request a quote.
- Ask only what you need to prepare: the address, a short description, a photo if it helps.
- Confirm straight away, even if it is only to say you have received the request.
Write service pages that answer the questions
A service page should leave a customer with no reason to call first. For each service, say what is included, what is not, roughly how long it takes, which areas you cover, and what happens after they book.
Turn quotes into confirmed jobs
A quote request is only useful if it becomes a job. Reply quickly, put the price in writing, and make accepting it simple. With Biizay, an accepted quotation becomes an order, and if the customer asked for a preferred time, the job lands in your schedule already set for it.
Keep the schedule in one place
When jobs live in WhatsApp chats, notebooks and memory, things get missed. Keep every booked job in one schedule your team can see, with its status: booked, in progress, done. If a job uses parts from your stock, record them against it so your stock stays right.
Sell services and products together
Many service businesses also sell products: a repair company sells parts, a salon sells hair care. Running both from one account means one customer list and one set of reports. Biizay's point of sale can ring up a service and products in a single sale.
Getting started
Start with your three most requested services, priced the way that suits each one, and a clear way to book or request a quote. You can start a services site on Biizay for free; signup lays it out for a services business from the first step.
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